Cancellation & Refund Policy

At Ruby Radiance, we strive to provide a seamless and satisfactory shopping experience for all our customers. However, we understand that there may be occasions where you need to cancel an order or request a refund. Please read the following terms and conditions carefully to understand our cancellation and refund policy:

Cancellation Policy:

1. Cancellation of Orders: You may cancel your order within 12 hours of placing it, provided the order has not been processed or shipped. To cancel your order, please contact our customer support team at info.rubyradiance@gmail.com / +91 9869606947 with your order details.
2. Cancellation Charges: Orders canceled within the stipulated time frame will not incur any cancellation charges. However, if your order has already been processed or shipped, cancellation charges may apply.
3. Processing Time: Please note that it may take 1-2 business days for the cancellation request to be processed. Once processed, you will receive confirmation of the cancellation via email.

Refund Policy:

1. Eligibility for Refund: Refunds will be issued only for eligible orders canceled within the specified time frame or in cases where the product is defective, damaged, or does not meet the specifications as described on our website.
2. Refund Process: Upon approval of the refund request, refunds will be processed using the original payment method used for the purchase. Please allow 1-2 business days for the refund to reflect in your account, depending on your bank or payment provider.
3. Non-Refundable Items: Certain items such as personalized or custom-made products may not be eligible for a refund unless they are defective or damaged upon receipt.
4. Return Shipping: If you are returning a product for a refund due to defects or damage, we will cover the return shipping costs. However, if you are returning a product for any other reason, you will be responsible for the return shipping charges.
5. Refund Confirmation: Once your refund has been processed, you will receive a confirmation email with the details of the refund amount and the expected timeline for the funds to be credited to your account.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at info.rubyradiance@gmail.com / +91 9869606947. We are here to assist you and ensure that your shopping experience with Ruby Radiance is hassle-free and enjoyable.